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Documents and Lists

Answers to questions about fixing documents and lists that Customer Support has received over the years.

  • Save a document as a PDF

    Most design software will have a Save As PDF or Export option that will allow you to save a document as a PDF. If you cannot locate those options, I recommend you use Google to see if you can get some...

  • When I get to the "map address block" and I'm choosing the recipient line, the first recipient in the excel is never loaded. How do I fix this?

    Make sure you have a header row that gives titles to the columns, like Name, Address, City, State and Zip. You'll select these column headings during the mapping process and the examples from your mai...

  • Save Excel File as CSV

     There was an error processing your list, please contact customer support for further assistance Users attempting to upload an .xls or .xlsx file who receive this error message can often resolve the i...

  • Remove Line Breaks in Excel

    Users who find only the first column header from their list is available for selection during address mapping may have line breaks in their list.  Follow these steps to remove the line breaks from you...

  • Remove a unicode character from a list

    Jobs with mailing lists that contain unicode characters will go into error status. Unicode characters are nonprintable. We can identify those by exporting the list as a csv and opened it in notepad++,...

  • Turn off Automatic Capitalization in MS Word

    MS Word is automatically configured to capitalize sentences.  The easiest way to correct this is by hitting CTRL+Z (undo) to change the capital back to lower case. ...

  • Remove Extra Spaces from Excel Sheet

    For one formatting reason or another, you may discover there are extra spaces in the cells of your Excel mailing list. This creates a displeasing appearance in the recipient address block and while po...

  • Open a DBF File

    1.  Open Microsoft Excel. 2.  Click File and Open. 3.  Browse to the location where the DBF file is stored.  From the Save As Type field, select All Files. 4.  Click Open. 5.  The document will be ope...

  • Save Publisher Files as PDF

    If these instructions don't match the version of Microsoft Publisher installed on your machine, you may want to try using Google to find more appropriate directions. By default, publisher will save yo...

  • Combine 2 PDFs into 1 File

    You can now merge documents of the same product type together in Click2Mail MOL Pro, but there may be a reason you'd like to combine two PDFs together before you use them for a mailing. Combining two ...